Cancellation and Refund Policy
This policy covers payments for Brozap plans (Single store and Multi store) made on brozap.com. The plans are sold by Devwipe IT Solutions Private Limited (“Brozap”, “we”). Payments are processed by Razorpay.
1. How plans are paid
- You pay in advance for one month or one year. The price is shown before you pay; it is the final price (no GST is added).
- Pay once: nothing renews by itself; nothing is charged unless you pay again.
- AutoPay (UPI AutoPay or card, only if you choose it): paid by itself every month or year. Your bank tells you at least 24 hours before each payment. You can stop AutoPay at any time in Plan & billing; nothing more is charged after that.
- If you pay again before your plan ends, the new period is added after the current one.
- If an AutoPay payment fails, your plan keeps working for 3 more days while the bank tries again. After that the business moves to the Free plan until a payment goes through.
2. Cancelling
You can stop at any time: do not pay again, or stop AutoPay in Plan & billing. Your plan keeps working until the end of the period you paid for. After that your business moves to the Free plan: the app keeps working offline and your data stays on our server.
3. Refunds
- Paid twice or by mistake: we refund the extra payment in full.
- First payment, within 7 days: if Brozap does not work for your shop, press Ask for refund in Plan & billing within 7 days of your first payment and you get it back in full.
- Payment taken but no plan given (for example a bank or network problem): the plan is added as soon as the payment reaches us; if it fails, the bank or Razorpay returns the money by itself, usually within 5–7 working days.
- Apart from these cases, the unused part of a month or a year is not refunded.
4. What a refund does to your plan
- When a payment is refunded, the time it bought ends at once: the business goes back to the plan it had before that payment (often the Free plan), and an AutoPay of that payment stops.
- Phones and computers that are online switch at once. A device that is offline switches within 24 hours (in the first 7 days after a payment, Premium on a device is renewed every day while it is online).
- Nothing is deleted. Old bills can still be opened, printed and shared. Above the Free limits (50 products, 300 bills a month) existing products can be viewed and sold but not changed until you renew.
5. How to ask
Write to support@brozap.com or message us on WhatsApp with your mobile number and the receipt number (shown in Plan & billing). We answer within 2 working days. Approved refunds go back to the same UPI, card or bank account, usually within 5–7 working days. A refund receipt is issued for the payment receipt.
6. Contact
Devwipe IT Solutions Private Limited · Contact us · Terms of Service · Privacy Policy